Support

Privacy Policy

1. Our Privacy Commitments and Scope

Hong Kong XXX Company and www.ippgi.com (together “we” or “us”) respect the privacy of every person who visits, registers with or subscribes to our websites and online publications (“you”). This Privacy Policy outlines the information we may collect about you in relation to your use of our websites and how we may use that personal data. It also outlines the methods by which we and our service providers may (subject to necessary consents) monitor your online behaviour in order to deliver customised services.

  • This Privacy Policy applies to all websites operated by us.
  • Our Sites may contain links to external sites and advertisements from third parties. This Privacy Policy does not cover the activities of such third parties, and you should consult their privacy policies.
  • By accessing and using the Sites you are agreeing to the terms of this Privacy Policy.

2.Information About Us and Data Controller

Our principal business activities are providing international finance publishing and data services focused on metals and commodities, including real-time pricing for galvanized and color-coated steel.

  • The Data Controller: Hong Kong XXX Company.
  • Address: Room A2, 19/F, Empress Plaza, 367-373 King’s Road, Hong Kong.
  • Telephone: +852 3500 7210.

3.Collection of Personal Data and Children’s Privacy

Our primary goal in collecting personal data is to provide you with an enjoyable customised experience.

  • Collection: We collect personal data when you register using your Google account or subscribe to our products and services. You may also access our home pages without registering.
  • Children’s Privacy: We do not intend to collect any personal data from children under thirteen years of age. If we discover such data has been collected, we will remove it as soon as possible.

4.Purpose of Data Collected and Lawful Basis

We use your personal information based on the following lawful bases and for the specific purposes outlined below:

4.1 Customer On-boarding and Identity Verification

  • Purpose: To on-board you as a new customer.
  • Lawful Basis: To fulfil our contract with you; to fulfil our legal obligations to prevent financial crime.
  • Processing Activities: Collection, storage, organisation, transfer, and disclosure.

4.2 Service Monitoring and License Management

  • Purpose: To monitor your use of the subscription service and your license(s) on an on-going basis.
  • Lawful Basis: Necessary for our legitimate interests for billing purposes; to fulfil our contract with you.
  • Processing Activities: Storage, organisation, transfer, retrieval, and consultation.

4.3 Marketing Communication and Service Notifications

  • Purpose: To contact you about other services or products; to notify you about changes to our terms or Privacy Policy; and to respond to your queries.
  • Lawful Basis: Necessary for our legitimate interests to develop our business; to fulfil our contract with you; to fulfil our regulatory obligations.
  • Processing Activities: Collection, storage, organisation, retrieval, and consultation.

5.Types of Personal Data Held and Its Use

  • Customer Services and Administration: We collect personal data such as your name, job title, address, telephone number, and email address to register you for access to certain content and subscriptions. This may be supplemented with demographic information such as age, gender, and purchasing preferences.
  • Monitoring Use of Our Sites: We may access and monitor any information you upload or input. We also monitor and record actions taken on the Sites, such as content viewed or searched for.
  • Email Tracking: We use pixel GIFs (pixel tags) to track responses to our emails, enabling us to see if a message has been opened and to track click-throughs on links.

6.Cookies and Similar Technologies

Our Sites use cookies to collect information about your access.

  • Purpose: To remember your login session, store your preferences (so you do not need to input them every time), customise layout, and record activity to better tailor our content.
  • Market Segmentation: We use your IP address to gather information about the country and city you are in to place you in a “market segment” for relevant advertisements.
  • Management: Most browsers automatically accept cookies, but you can change your settings to prevent this. Blocking cookies may prevent you from taking full advantage of the Site.

7.Disclosures and Cross-Border Transfer

  • Group Sharing: Information collected may be shared between our group companies for the purposes listed above.
  • Third-Party Disclosure: We may disclose your data to professional advisers, or regulatory authorities where necessary to exercise legal rights or where required by law.
  • Payment Processing: We use Stripe and PayPal for payment processing. We offer secure transmission methods to protect personal data identifiers such as credit card details.
  • Data Storage: Your personal data is stored on servers located in Singapore.

8.Confidentiality, Security, and Retention

  • Security Measures: We take reasonable precautions to protect your personal data from loss, misuse, or alteration. We have implemented information security policies and technical measures to prevent unauthorised access or improper disclosure.
  • Risk Acknowledgment: The transmission of information via the internet is not completely secure; any transmission is at your own risk.
  • Data Retention: We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including meeting legal or regulatory requirements.

9.Your Rights

In accordance with relevant data protection laws, you have the following rights:

  • Access and Correction: The right to request access to and correction of your personal data.
  • Erasure and Restriction: The right to have data erased or to restrict its use.
  • Objection and Portability: The right to object to processing and the right to data portability.
  • Withdraw Consent: The right to withdraw consent at any time.
  • Identity Verification: We may need to seek further information from you to confirm your identity before releasing any personal information.

10.Contact Us and Policy Updates

If you have an enquiry about our Privacy Policy or your personal data, please contact our Data Protection Officer:

  • Address: Room A2, 19/F, Empress Plaza, 367-373 King’s Road, Hong Kong.
  • Telephone: +852 3500 7210.
  • Email: service@ippgi.com.

We reserve the right to transfer or assign your information to third parties as a result of a sale, merger, or reorganisation of our business. This Privacy Policy was last updated in February 2026. In case of inconsistency between the English and Chinese versions, the English version shall prevail.